Account Director

San Francisco, CA

Our Client Services team serves as the first line of contact with our clients. They identify client needs and work strategically to provide thoughtful solutions that will deliver measurable results.

At LIFT, we work hard, think smart, have fun and possess a relentless curiosity about what drives customers deeper into a branded experience. We believe marketing is about connecting brands to each customer across their entire journey. Lifting our clients’ bottom line is the critical measure of success here at LIFT.

Role

Marketing Strategy

  • Thinks big picture around holistic client business goals – always considers overall client business beyond individual executional projects
  • Understands LIFT’s principles of success and ensures they are applied to every project big or small that we deliver for their lines of business
  • Leader of brand, business, and customer insight in client teams, peer groups and internal meetings
  • Guides actionable creative briefs and strives for more impactful and relevant creative results to help client deliver on their business goals
  • Focus on economic implications, ROI, marketing productivity as well as learning and optimization
  • Manages and mentors junior team members to develop strategic marketing skills, exposing to new channels/ opportunities, when available
  • Continually identifies new business opportunities – large and small – and involves appropriate team members to sell in work
  • Communicates financial updates and discrepancies to clients
  • Actively solves problems and flags broader issues to senior management when necessary
  • Balances client change in direction with teams’ passion for creative excellence, scope/budget constraints, and delivering on the strategy
Leadership
  • Independently manages and leads teams across multiple clients including managing senior client relationships and overseeing work of junior team members; works effectively with all capabilities
  • Ensures team members across capabilities take personal accountability for on-time, on-budget, quality execution
  • Educates direct reports on the scoping process and provides opportunities for junior level participation in scope of work development
  • Proactively identifies opportunities for costs savings via new process and team structures; proactively identifies process improvements
  • Acts as mentor to junior employees to enable their strategic growth; acts as a motivating and positive role model instilling a passion for improvement
  • Partners with Senior Leadership to plan for future fiscal year(s) and set goals
Qualifications
  • 8+ years’ experience in developing marketing projects, and managing large creative teams and clients
  • Marketing expert –has a deep understanding of customer insights, rational and emotional target needs, segmentation and uses them to drive marketing and creative strategies
  • Process expert – can quickly onboard new members of the team and new clients to expedite efficiency
  • Demonstrated track record of establishing excellent client relationships that drive business results
  • Has poise, confidence and effective delivery of oral presentations – both over the phone and in person
  • Communicates effectively and persuasively at all levels and across all departments
Next Steps:

Interested? Awesome.

  1. Check out our website to get a sense of the projects we work on and the trends we are watching. https://www.wearelift.com
  2. Check us out on Instagram to get a feel for our office culture. https://www.instagram.com/weareliftagency
  3. If you feel like “you” can become a part of “us,” please email careers@wearelift.com. with 1) your resume and 2) Send us a link to your portfolio and a note letting us know why you’re a great fit for our team.
LIFT Agency

650 California Street, 22nd Floor
San Francisco, CA 94108

Phone:   415 248 3170
Fax:   415 248 3176
E-mail:  hello@wearelift.com

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