Account Coordinator

San Francisco, CA

Hello! We’re looking for a smart, hardworking account coordinator with a passion for marketing. You will be hands on, working across multiple clients—most of which are B2C subscription companies ranging from established brands to upcoming startups. We’re looking for someone with a can-do attitude who can help the account team partner with clients and ensure we are delivering business results across all the marketing experiences we provide.

Role:
You will work collaboratively with the strategy, creative and technology teams in identifying the right solutions that will drive better business performance for our clients. Where opportunities exist to align the solution across touchpoints (digital media, mobile, social, direct marketing, etc.) you will assist the team to apply industry best practices, client data/experiences and value and cost-based assumptions to optimize marketing efforts around clients’ goals.

Responsibilities:
  • Possesses basic understanding of different channels of media, as well as a basic understanding of marketing strategy; offers recommendations accordingly
  • Knows the fundamentals of a client’s business (brand guidelines, product details, pricing, offers, business economics, customer insights, marketing channels, and competitive analysis); uses this knowledge to provide creative evaluation input that strengthens on-strategy work
  • Collects results from client for each program executed (where possible), and reports those results back to agency team
  • Demonstrates solid understanding of LIFT’s execution processes (offline, email, digital marketing, etc.)
  • Is able to provide scope of work details for a small project (project assumptions, resources required, budget, schedule, etc.)
  • Takes accountability for day-to-day deliverables from client assignment to execution; project manages in a small team environment
  • Positively represents agency as day-to-day contact for junior clients
  • Forms strong relationships with day-to-day clients; is viewed as a valuable execution resource and team member
  • Proactively anticipates clients’ needs and follows through on actions to meet these needs
  • Coordinates all activities of small to medium projects autonomously; for more complex projects, does so in a supporting role
  • Is familiar with all interim steps and executional requirements for current projects
  • Proactively provides regular updates to the team on status and issues on projects, either daily (hot sheets) or weekly (status reports)
  • Works with client to generate feedback that is clear, consolidated and directional in nature; documents client feedback appropriately and recognizes when pushback is necessary
  • Highlights to senior leaders any project risks (resource problems, team problems, deliverable issues, client issues, etc.)
  • Is able to actively and independently solve problems to ensure smooth planning and execution of a project within scope, budget, and timeframe
  • Demonstrates excellent verbal and written communication skills
  • Creates dependable and organized communications; understands clients’ preferences for communications and adjusts channel and level of detail accordingly
  • Constructs clear, concise, error-free communications (written and verbal) that provide details required for a specific audience (internal and client), including clear expectations/action requested, and relevant implications (timing, costs, etc.)
  • Participates and contributes during internal and client meetings, offering value and insight as appropriate
Qualifications:
  • This is an entry-level position; however, you will need knowledge of marketing concepts, platforms, tactics and technologies
  • Ability to work well in small teams alongside strategists, account managers and art directors
  • Ability to identify strategic needs; proactive in nature
  • Great project management and organization abilities
Our Philosophy:

At LIFT, we work hard, think smart, have fun and possess a relentless curiosity about what drives customers deeper into a branded experience. We believe marketing is about connecting brands to each and every customer on the individual level across their entire journey. Lifting our clients’ bottom line is the critical measure of success here at LIFT.

LIFT is an independent marketing agency based in the heart of downtown San Francisco. (There’s a Blue Bottle in our building!) We have 10+ years of experience working with e-retail and subscriber-focused brands from big companies to small startups and everything in between. We’re a work-hard, play-harder office with a love for Friday happy hours (Come spin the wheel!) and a stuffed ferret mascot (whose portraits adorn our walls). So bring your point of view, party pants and desire to do great work. Welcome to life at LIFT!

Next Steps:

Interested? Awesome.

  1. Check out our website to get a sense of the projects we work on and the trends we are watching. https://www.wearelift.com
  2. Check us out on Instagram to get a feel for our office culture. https://www.instagram.com/weareliftagency
  3. If you feel like “you” can become a part of “us,” please email careers@wearelift.com. with 1) your resume and 2) a brief email (~200 words) explaining why you believe you would be the perfect fit for this role.
LIFT Agency

650 California Street, 22nd Floor
San Francisco, CA 94108

Phone:   415 248 3170
Fax:   415 248 3176
E-mail:  hello@wearelift.com

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